1.In the implement phase, solution implementation involves which of the following task?
A: analyze high-level design and technology requirements of the customer
B: perform preliminary Site Assessment
C: configure core products
D: execute test cases
Correct Answers: C
2.Which of the following is a key objective of operations readiness assessment in the plan phase?
A: assess the ability of site facilities to accommodate the proposed solution
B: assess existing network infrastructure and applications to verify its ability to support the proposed system
C: assess the current state of operations and network management infrastructure, including people, processes, and tools, to identify issues and opportunities
D: install and test system components in a nonproduction environment
Correct Answers: C
3.In the operate phase, the task of analyzing process exceptions belongs to which service component?
A: Problem Management
B: Service Assurance
C: Change Management
D: Incident Management
E: Security Administration
Correct Answers: B
4.In the implement phase, the ongoing support hand-off meeting provides which of the following benefits?
A: improves customer satisfaction by ensuring a productive operations environment of systems and processes; and minimizes the time it takes to migrate the customer into an automated and process-oriented environment, realizing productivity benefits from operations resources
B: provides the customer with necessary reactive break-fix services required for daily operation of the network, the availability of reactive break-fix services being a requirement for customer acceptance of the implementation
C: establishes both an ongoing review process to ensure that issues are addressed promptly and that the partner can assess and position service activities proactively and a communications mechanism to help the partner maintain awareness of the customer’s issues
D: improves customer satisfaction by ensuring a productive operations environment of systems and processes; and minimizes the time it takes to migrate the customer into an automated and process-oriented environment, realizing productivity benefits from operations resources
Correct Answers: B
5.Network readiness assessment is an important service component in the plan phase. Which task is part of network readiness assessment?
A: accounting for all advanced technology system assets and configurations
B: conducting a discovery workshop to gather data and initiate network implementation plan development
C: assessing current infrastructure and applications and their readiness to support proposed advanced technology system
D: documenting network availability and redundancy requirements
E: developing Site Readiness Assessment Report
F: conducting Operations Readiness Assessment
Correct Answers: C
6.Low level design, site readiness report, project management plan, network implementation plan, and systems acceptance test plan are pre-requisites for which service component in the design phase?
A: Implementation Kick-off Meeting
B: Staff Plan Development
C: Staging Plan
D: Project Kick-off
E: Migration Plan Development
F: Business Plan
Correct Answers: E
7.Developing a baseline network element configuration for networking and applications devices to be implemented in a network is a deliverable for which service component in the design phase?
A: Detailed Design Development
B: Systems Acceptance Test Plan Development
C: Staging Plan
D: Implementation Plan Development
E: Project Kick-off
Correct Answers: D
8.Assessing the existing network infrastructure is a task conducted as part of which service component in the plan phase?
A: Operations Readiness Assessment
B: Detailed Design Development
C: Solution Implementation
D: Account Planning
E: Network Readiness Assessment
Correct Answers: E
9.In the implement phase, project planning comprises which of the following tasks?
A: confirm project and milestone dates, as well as project and cutover roles and responsibilities
B: install, configure, and provision core products
C: update and document logical and physical topology maps and serial numbers
D: confirm deployment team, craft project plan, create communication and escalation plans
Correct Answers: D
10.Which two tasks are executed in the service assurance service component within the operate phase? (Choose two.)
A:analyze process exceptions
B:prepare a service readiness report
C:send internal/external surveys
D:review remediation plan from operational assessment
Correct Answers: A, C
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